Role and Key Responsibilities:

• Identify the learning needs of learners/ business.
• Design training curriculum using the principles of Instructional Design
• Leverage existing material (e.g. recorded calls) to customize training curriculum to cater to the end-customer requirement
• Observe and evaluate trainee performance during training sessions
• Track and maintain trainee attendance and certification records for audit purposes.
• Initiate and participate in team / department projects
• Conduct refresher and stratified training batches basis the NHT modules
• Conduct audits and impart feedback for the targeted population- aiming to increase the training throughput and/or conversion
• Support the National Command Center with the language assessments for hiring during periods when training batches are not active
• Maintain key MIS related to all the above activities.

Key Skills and knowledge:

• Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills
• High levels of spoken and written communication
• Interpersonal and team management skills
• Ability to interact with different levels in the organization
• Previous V&A and Soft skills training experience is desirable
• Basic knowledge of Instructional design is desirable
• Expertise in Excel & power point
• Knowledge of basic banking terminology is desirable
• Good facilitation skills

Graduation Mandatory

Work from Office