Role and Key Responsibilities:

• Support Front Line Recruitment Teams to assess the quality of new hires
• Consistent alignment with operations by auditing calls,  e-mails and  chats.
• Understanding needs, conducting refresher training in English - as per requirement
• Demonstrating innovation in training by incorporating the floor requirement into the curriculum.
• Maintaining Data and MIS as per the training BPMS / requirement
• Supports intra & inter function collaboration
• Proactively implement best practices and add value across locations
• Attend the mandatory TTT program
• Interfaces with customers as per requirement
• Conducts Need Analysis and shares feedback with the stakeholders
• Meeting the monthly Conversion & Effectiveness targets
• Providing Feedback to the New Hires on Soft Skills and basic grammar 
• Mentoring the New Trainers
• Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team
• Analyze and report findings for Process Training batches
• Conduct refreshers basis TNA, publish and execute for 100% closure every month
• Meet the training requirements of the BU basis TNA
• Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
• Track and report improvements

Key Skills and knowledge: :

• CAT Score of 6.5 or above
• Excellent communication skills (English & Hindi).
• Excellent facilitation and presentation skills
• Data handling / data interpretation and Data Management.
• Good people management and Interpersonal Skills.            
• Good knowledge of computers and MS Office (Excel, Power point).
• Strong organizational and presentation skills

Educational Qualification – Graduation / Diploma (15 years of formal education) in any discipline.