Job Description

Role and Key Responsibilities:

  • Support Front Line Recruitment Teams to assess the quality of new hires
  • Consistent alignment with operations by auditing calls,  e-mails and  chats.
  • Understanding needs, conducting refresher training in English - as per requirement
  • Demonstrating innovation in training by incorporating the floor requirement into the curriculum.
  • Maintaining Data and MIS as per the training BPMS / requirement
  • Supports intra & inter function collaboration
  • Proactively implement best practices and add value across locations
  • Attend the mandatory TTT program
  • Interfaces with customers as per requirement
  • Conducts Need Analysis and shares feedback with the stakeholders
  • Meeting the monthly Conversion & Effectiveness targets
  • Providing Feedback to the New Hires on Soft Skills and basic grammar 
  • Mentoring the New Trainers
  • Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team
  • Analyze and report findings for Process Training batches
  • Conduct refreshers basis TNA, publish and execute for 100% closure every month
  • Meet the training requirements of the BU basis TNA
  • Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams
  • Track and report improvements

 

 

Key Skills and knowledge: :

  • CAT Score of 6.5 or above
  • Excellent communication skills (English & Hindi).
  • Excellent facilitation and presentation skills
  • Data handling / data interpretation and Data Management.
  • Good people management and Interpersonal Skills.            
  • Good knowledge of computers and MS Office (Excel, Power point).
  • Strong organizational and presentation skills

 

Educational Qualification – Graduation / Diploma (15 years of formal education) in any discipline. 

Salary

7,00,000 - 7,50,000 INR

Yearly based

Location

Gurugram, Haryana, India

Job Overview
Job Posted:
1 day ago
Job Expire:
1mo 1w
Job Type
Full Time
Job Role
Communication trainer
Education
Bachelor Degree
Experience
3 to 7 Years
Total Vacancies
3

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Location

Gurugram, Haryana, India