Role and Key Responsibilities:

• Daily team huddles and work allocation
• Monitor productivity and SLA/KPI performance daily / monthly
• Support in production as required
• QC of team member’s work on sample basis
• Resolving team queries and coaching
• Daily and weekly status updates to client on email and calls
• Regular training and SOP documentation with the team
• Monthly performance management of team members
• Liaise with different client stakeholders as required
• Encourage team and self to participate in soft skills training
• Create a healthy and motivating team environment

Key skills & knowledge:

• Ability to manage a team of 8 – 10 team members
• GL Accounting, AP/AR
• Reconciliation of vendor and customer balances
• Month close, Accruals
• Experience of vendor payments will be helpful but not mandatory
• Should understand SLA and Volume Management
• Internal and Client governance
• Able to handle escalations
• Analytical skills
• Training and SOP documentation

Educational Qualification:

• Graduate / post-graduate

Additional

• 5 days working with shift ( 4.30pm to 1.30pm)
• One way cab