The Risk & Compliance Manager will be responsible for overseeing the organization's risk management and compliance programs. This role involves identifying, assessing, and mitigating risks, ensuring compliance with relevant laws and regulations, and developing policies and procedures to safeguard the organization's assets and reputation. 

Key Responsibilities: 

• Develop and implement risk management processes and introduce compliance programs in lines with Enterprise Risk Management practices

 • Identify, assess, and mitigate risks across the organization basis the defined ERM strategy 

• Periodically reviewing the Risk Register & appropriate reporting to the management 

• Ensure compliance with relevant laws, regulations, and industry standards 

• Develop and maintain policies and procedures to manage risks and ensure compliance 

• Conduct regular risk assessments and audits to identify areas of improvement 

• Conduct the spot checks of all the existing policies and procedures to ensure that it is implemented in spirit 

• Prepare detailed reports on risk and compliance issues and present findings to senior management via Risk Committee Meets 

• Collaborate with various departments to ensure effective risk management and compliance practices •

 Deployment of Risk & Control Self-Assessment (RCSA) framework for the business 

• Preparing the Risk Control Matrix (RCM) for the Operations processes and incorporating suggestions for improving efficiency 

• Conduct comprehensive audits of financial, operational, and compliance processes & evaluate the effectiveness of internal controls 

• Conduct Compliance Audit and Information Security audit as per the schedule outlines in the annual calendar 

• Prepare the CC for any External audits and ensure clean audit report by reviewing thoroughly all the processes and assess the control environment 

• Preparing Standard Operating Procedures for key business processes to effectively increase compliance levels • Maintain the Incident tracker and conduct root cause analysis of occurrence and close within the timelines 

• Monitor the implementation of audit recommendations and follow up on corrective actions 

• Provide training and guidance to staff on risk management and compliance matters

Knowledge, Skills & Competencies Required: 

• Must have thorough knowledge and experience of industry and government regulations, compliance and business operating practices in the finance and ITes industry (Business Processing Outsourcing)

 • Must have ability to make assessments and recommendations to client / management in terms of policy change, design and implementing new processes & systems, carrying out internal trainings and certifications for employees, etc.

 • Must maintain a current knowledge base of Audit industry practices and ensure best practices are always considered within the company 

• Consistently place a high value on customers (internal and external) and all issues and factors that relate to customer experience/ stakeholder expectations and needs 

• Ability to accurately analyse audit findings by internal auditors in the team to prevent incorrect auditing practices and negative impact on business operations 

• Ability to plan, manage scheduling and successfully implement the audit plan 

• Convey audit findings in understandable terms at all levels of the organization and through proper channels 

• Act as a catalyst for major change, get buy-in from seniors, communicate and listen with empathy to overcome resistance, and setting up systems to hold gains 

• Ability to have discussions with stakeholders and team members on setting stringent auditing procedures for improving control and governance processes in the organization with mutual agreement 

Other Soft Skills Required: 

• Self-motivation, determination and confidence in your abilities 

• Ability to work to deadlines, under pressure 

• Attention to detail and strong organizational skills 

• Ability to analyse complex data and identify trends 

• Strong ethical standards and integrity 

• Ability to manage multiple tasks and meet deadlines 

• Knowledge of relevant laws and regulations 

• Ability to work on your own initiative and as part of a team 

• Excellent interpersonal and communication skills, including good presentation and report writing skills Education & Experience Required: 

• Professional certification in CA / MBA / CPA / CIA preferred 

• Minimum of 5 years of experience in managing a Risk Management function 

• Thorough knowledge of & experience in contractual and regulatory reviews • Good knowledge of Telecom regulations across the globe