Role and Key Responsibilities:

• Training Delivery: Conduct training sessions for new hires and existing employees in the processes, voice operations, and underwriting.
• Curriculum Development: Design and update training materials, manuals, and e-learning modules to ensure they are current and effective.
• Assessment: Evaluate trainee performance through assessments, feedback, and monitoring to ensure understanding and application of training content.
• Coaching: Provide one-on-one coaching and support to trainees to address individual learning needs and improve performance.
• Compliance: Ensure all training programs comply with regulatory requirements and company policies.
• Continuous Improvement: Gather feedback from trainees and stakeholders to continuously improve training programs and materials.
• Reporting: Maintain accurate records of training activities, attendance, and performance metrics.

Key skills and knowledge:

• Minimum of 3-5 years of experience in Portuguese language with a focus on voice operations. Previous training experience is highly desirable.
• Portuguese: Responsible and comprehensive knowledge for developing, delivering, and assessing training programs related to Portuguese voice processes, policies, key regulations and compliance.
• Excellent verbal and written communication skills.
• Proficiency in training methodologies and adult learning principles.
• Ability to create engaging and effective training materials.
• Strong organizational and time management skills.
• Proficiency in MS Office and e-learning software.

Qualification: Bachelor’s degree