Key Responsibilities 

⦁ Training Delivery: Conduct engaging and interactive training sessions for new hires and existing employees, focusing on travel industry standards, customer service excellence, and company-specific processes. 

⦁ Curriculum Development: Design and develop comprehensive training materials, including manuals, presentations, and e-learning modules, tailored to the needs of the travel process. 

⦁ Performance Monitoring: Evaluate the effectiveness of training programs through assessments and feedback, and implement improvements as necessary. 

⦁ Knowledge Management: Maintain up-to-date knowledge of industry trends, technologies, and regulations to ensure training content remains relevant and accurate. 

⦁ On-the-Job Training (OJT): Provide hands-on training and support to employees during their initial period on the job, ensuring they can apply learned concepts effectively.

 ⦁ Stakeholder Collaboration: Work closely with operations and quality assurance teams to align training programs with business objectives and performance metrics. 

⦁ Travel Requirements: Be prepared to travel to various locations to conduct training sessions, as needed. Required Skills & Qualifications 

⦁ Experience: Minimum 3 year in a training role within the BPO industry, with a focus on voice processes. 

⦁ Communication Skills: Excellent verbal and written communication skills in English; proficiency in additional languages is a plus. 

⦁ Analytical Abilities: Strong ability to assess training needs and measure the effectiveness of training programs.

 ⦁ Educational Background: Bachelor’s degree