Role and Key Responsibilities:

• Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date
• Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories
• Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction
• Act as a point of escalation for the client and respond in a timely manner to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client
• Work closely with client contact on reporting and forecasting
• Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team
• Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)
• Ensure high level of professionalism during all interactions with team and client
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
• Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience
• Lead team to effectively influence buying/renewal process to achieve greater client satisfaction

Key Skills and knowledge:

• Minimum 3 years of proven work experience in a sales leadership role (or similar)
• Consistent track record of success with a passion for exceptional customer experience and driving team results
• Must be well-versed in High Performance Selling methodologies
• Results-driven, analytically proficient, strategically minded with an operational outlook
• Excellent people management, leadership, and coaching skills
• Strong record of developing and retaining high potential employees
• Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment
• Excellent listening and problem-solving skills
• Excellent verbal and written communication skills, both internally and externally
• Ability to maximize revenue through best practices
• Highly organized with the ability to handle multiple priorities
• Strong knowledge of Microsoft Office programs
• Demonstrated ability to prioritize and multi-task in a time-sensitive environment
• Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
• Execute high level of independent judgement and critical thinking
• Professional and polished demeanor

Educational qualification: 

• Bachelor’s degree
• Experience working with Salesforce.com or similar CRM preferred