• The candidate will support all transactions aligned in the queue by the Sanctions business function for complex investigations.
• Should have good knowledge in AML, Enhanced Due Diligence on customers, Identification & reporting of Fraud, KYB & KYC.
• Thorough knowledge of Regulatory requirements on AML & KYC regulations & expertise in regional risks, issues and cultural norms.
• Should have good knowledge of  Sanctions which involves identification of the triggered individual / entity is a “True positive” or a “False positive” to the alerted/ triggered sanctioned individual / entity. Should be able to provide real-time feedback to the team.
• PEP review: The candidates should have good knowledge and be able to identify if the triggered is a “True positive” or a “False positive” to the alerted PEP. To be able to understand the IBAN’s & Country Codes. Should be able to provide real-time feedback to the team.
• Geo screening: Should be having good knowledge in conducting region screening for comprehensively sanctioned regions or territories and prohibited entities.
• Good knowledge in investigations and should be able to identify and suggest process changes, improvements and recommendations based on real time resolved cases
• The candidate must have strong communication skills, an analytical mindset, logical reasoning, and prior experience in Financial Crime and Compliance operations
• Analyze the data to identify Trends & Patterns in Payments Transactions, provide insights to inform Risk Management decisions to the Suppliers.
• Provide high level of performance and quality assurance.
• Should be able to work 24/7 shifts with rotational week-offs.
• Responsible for managing his/her team’s day-to-day operational tasks and activities seamlessly and timely SLA delivery along with maintaining high levels of team member and customer satisfaction.
• Establish & Manage Relationships / Engagement with the Clients.
• Organize resources, set goals, execute Executives and client strategies and responsible for reporting.
• Responsible for following agreed governance model, escalation & communication plan.
• Ensure that team members achieve agreed standards in relation to their job assignments.
• Ensure that the buddy system is implemented ensuring consistent performance delivery, without disruption.
• Monitor and document work schedule of staff and absences.
• Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.
• Taking daily, weekly and monthly calls with clients to understand the expectations from the client’s teams and provide updates to the CNX teams.
• Ensure that all audit related issues are brought to a close
• Prepare RCAs (Root Cause Analysis) for the issue raised by client with given business TATs
• Identify and drive continuous improvements and initiatives in the process.
• Coach & mentor Team members enabling them to manage their daily work effectively.
• Support training, inductions, performance Appraisals and be responsible for team attrition management.
• Ensure that all internal customer queries are followed up in a timely manner.
• Collaborate with internal teams.
• Be the Key contact for all problems and queries with specific business SMEs from onshore.
• Conduct regular one-on-ones with direct reports to review their individual performance, provide feedback and support and offer on-going developmental support.
• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.

Key skills & knowledge:

• Ability to handle ad-hoc client requests.
• Ability to prepare and present reviews to upline manager and clients.
• Ability to work with teams and identify possible innovation opportunities that can be implemented to augment the existing process/systems /tools and make a suggested pitch to the upline manager and clients.
• Expertise to support and guide any new incubation projects being driven by the client as well as internally.
• Action Oriented, Integrity and Trust, Perseverance
• Problem Solving, zeal to drive performance and KPIs.
• Ability to handle pressure.
• Good knowledge of basic excel is a must.
• Excellent verbal and written communication skills
• Strong internal reporting skills and governance
• Should be able to effectively coach all team members, provide feedback & thereby improve efficiency and quality
• 3 to 4+ years exp as a Team Lead with relevant experience in PEP, Sanctions business, AML and KYC