What would you do? 

Data entry in Human Resource systems (Success factors) and tracking tools.
Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactions
Receives requests from employees via the client’s ticketing tool.
Reviews all input to ensure data is compliant with company practices.
Communicates with employees to request corrective or additional data and confirm receipt of requests for processing.
Analyzes output report to ensure data has been processed accurately, address errors with employees and initiates corrective action.
Deliver qualitative output and meet expected standards
Adhere to SLAs, KPIs, CPIs set by Client
Deliver all services in Spanish language
Ability to take calls (Contact Center), with good language and V&A skills 
Employee Services - More into query/case management
Spanish resources only
 

What are we looking for? 

•Adaptable and flexible
•Problem-solving skills
•Detail orientation
•Results orientation
•Strong analytical skills 
 
Roles and Responsibilities: Performs data entry in Human Resources systems, tracking tools and client specific tools
Proofs data entry generated within immediate team to ensure quality of deliverables
Demonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilities
Researches and resolves data entry, discrepancies
Reads and understands all communications regarding client and Accenture HR Services processes to remain current with all job responsibilities
Participates in cross-functional training to fulfill team backup responsibilities as assigned
Refers customers to self-service options as applicable (systems, reports, etc.)
Participates in process improvement planning
Identifies and escalates complex issues to supervisor
Provides operational statistics as requested
Completes special projects as assigned
Supports and sustains positive work environment that fosters team performance through own work and behavior
Is receptive to performance feedback and works on improving

Education :

Any Graduation with B2 certification in Spanish