Role and Key Responsibilities:

• Ensure new employees receive comprehensive, client-specific onboarding and training to enhance job-specific knowledge and skills
• Provide employees with skills-based, client-specific coaching and training to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction 
• Partner with internal and external stakeholders to develop and deliver an effective training and development program designed to enhance client-specific sales knowledge and skills associated with any of our sales motions 
• Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practices for client/specific territories 
• Oversee, measure, and validate the delivery and quality of provided training
• Track the effectiveness of training interventions through various assessment tools
• Collaborate with internal and/or external stakeholders to optimize sales processes and systems to achieve a superior customer experience
• Maintain a high level of communication with internal stakeholders to ensure strategic client relationship is fostered and developed
• Maintain high level of knowledge and understanding about the client, customer interaction, and evolving business environment for relevant training content creation and/or delivery 
• Evaluate outbound sales calls for compliance with relevant regulations and company policies
• Ensure adherence to standard operating procedures (SOPs) and identify areas for improvement
• Collaborate with sales and compliance teams to improve quality and compliance
• Provide regular feedback to sales team members on their performance and suggest areas for improvement

Key Skills and knowledge:

• 3+ years of experience working in a customer service, training, or sales capacity preferred
• Subject matter expert and proven leader within peer group
• Prior experience in high volume calling preferred
• Experience working with Salesforce.com or similar CRM strongly preferred
• Strong technical skills in MSOffice
• Proven ability to prioritize concurrent projects and demonstrate project management skills
• Ability to communicate and demonstrate various strategies, platforms, and skills to a varied audience
• Detail-oriented and proficient communication skills

Educational qualification: 

Bachelor’s degree or equivalent experience preferred