Key Responsibilities:

• Lead, mentor, and manage a team of collection agents to achieve monthly recovery targets.
• Monitor daily performance metrics and provide regular feedback and coaching.
• Allocate accounts and ensure timely follow-ups on delinquent accounts.
• Handle escalated cases and negotiate payment plans with customers.
• Ensure adherence to regulatory and compliance guidelines.
• Prepare and present daily/weekly/monthly reports to management.
• Coordinate with internal departments (e.g., legal, customer service) for resolution of complex cases.
• Conduct regular training sessions to improve team skills and knowledge.

Qualifications & Skills:

• Graduate in any discipline (preferred: Commerce or Business Administration).
• 3–5 years of experience in collections, with at least 1–2 years in a supervisory/team lead role.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in MS Excel and collection management tools.
• Ability to work under pressure and meet deadlines.
• Knowledge of legal and regulatory aspects of collections is a plus.

Preferred Attributes:

• Experience in NBFCs, banks, or telecom collections.
• Multilingual abilities (especially regional languages).
• Strong analytical and problem-solving skills.