Role and Key Responsibilities:
• Daily team huddles and work allocation
• Monitor productivity and SLA/KPI performance daily / monthly
• Support in production as required
• QC of team member’s work on a sample basis
• Resolve team queries and provide coaching
• Daily and weekly status updates to client on email and calls
• Regular training and SOP documentation with the team
• Monthly performance management of team members
• Liaise with different client stakeholders as required
• Encourage team and self to participate in soft skills training
• Create a healthy and motivating team environment
 

Key skills & knowledge:
• Ability to manage a team of 8 – 10 team members
• GL Accounting, AP/AR
• Reconciliation of vendor and customer balances
• Month close, Accruals
• Experience of vendor payments will be helpful but not mandatory
• Should understand SLA and Volume Management
• Internal and Client governance
• Able to handle escalations
• Analytical skills
• Training and SOP documentation
 

Educational Qualification:
• Graduate / post-graduate