Role and Key Responsibilities:

1. Manage New Hire training end to end.
2. Bridge gaps in product, process, language, comprehension and cultural aspects of all LoBs
3. Represent Concentrix on client calls and calibrations
4. Work closely with Ops and Quality team design action plans to plug areas of opportunity
5. Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA(Performance level agreement)
6. Responsible for managing retention during training 
7. Manage/create process SOPs and training refreshers
8. Drive C-Sat & E-sat initiatives to add value to the Process and customer 
9. Manage training MIS for classes and other related training work
10. Should be able to contribute to process improvements and innovation in the training function
11. Shall be responsible for all risk management & compliance activities as applicable to this role

Key skills & knowledge:

1. Graduation
2. Must have excellent presentation and communication skills.
3. Should be able to drive key performance metrics related to training
4. Must be flexible to work in a 24X7 environment
5. Proficient with MS Office
6. Should have basic knowledge of process mapping
7. Excellent communication and leadership skills
8. Ability to plan, multi-task and manage time effectively
9. Strong writing and record keeping ability for reports and training manuals
10. Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)

Educational Qualification : Bachelor’s Degree in any stream