Role and Key Responsibilities: • 

Design quality and experiential learning programs or content on credit assessment & Underwriting skills involving eLearning modules, live lab practice and handholding sessions 

• Impart Need based training to new hires and production agents on Underwriting, credit assessment, training delivery, transaction monitoring, mentoring and evaluating the participants’ progress 

• Design robust survey mechanism to gather feedback from all depts i.e. training, quality and operations- on current training programs -to identify learning opportunities and plug them through training content 

• Ensure all training programs comply with regulatory requirements and company policies. 

• Responsible for management of Trainers, including performance reviews, coaching/development 

• Collaborate with different departments to streamline process/procedures 

• Perform training need analysis on opportunity areas and develop refresher training programs for continuous improvement 

• Responsible for sharing trends and reporting dashboards including intelligent analysis on pre / post-performance and project needle movement 

• Liaise with clients and other departments to drive key training project to improve performance 

• Set monthly /quarterly / annual learning and development objectives for the program

 • Gather feedback from trainees and stakeholders to continuously improve training programs and materials. Key Skills and knowledge: 

• Strong knowledge of responsible lending, underwriting, Insurance/Mortgage credit risk assessment 

• Sound Knowledge of Underwriting, Credit Assessment, Mortgage, Banking 

• Graduate /Post Graduate degree with minimum of 3+ years of experience in Mortgage with a focus on Underwriting, Credit Assessment and Voice operations.

 • Good people management & Excellent communication skills • Good knowledge of MS Office 

• High level of Analytical skills • Good working knowledge of analytical tools & Voice Proficiency of SVAR level B 60 or above • Analytical and Quantitative skills 

• Data Handling / data interpretation 

• Good working knowledge of Training systems, tools and technologies. 

• Understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage the Training Function effectively 

• High level of maturity to handle people including but not limited to client, stake holders, peers etc. 

• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize,