Role and Key Responsibilities:
 Responsible for ensuring the quality and accuracy of mortgage underwriting
transactions within the organization.
 Developing and implementing quality assurance standards, conducting audits, and
identifying areas for improvement.
 Develop Quality Standards: Create and maintain comprehensive quality standards and
guidelines for mortgage underwriting processes, ensuring adherence to regulatory
requirements and internal policies.
 Conduct Audits: Perform regular audits of mortgage underwriting transactions to
identify and assess quality issues, risks, and non-compliance.
 Identify Improvement Areas: Analyze audit findings and data to identify areas for
process improvement, efficiency enhancements, and risk mitigation.
 Regulatory Compliance: Ensure all underwriting practices comply with local
regulations such as National Consumer Credit Protection Act (NCCP), APRA guidelines
and responsible lending obligations
 Implement Corrective Actions: Develop and implement corrective action plans to
address identified quality issues and prevent recurrence.
 Monitor and Report: Track quality metrics and report on performance to management,
highlighting trends, risks, and opportunities for improvement.
 Train and Educate: Provide training and education to underwriting staff on quality
standards, procedures, and best practices.
 Collaborate with Stakeholders: Work closely with underwriting management,
operations, risk management, and compliance to ensure alignment and effective quality
management.

Key Skills and knowledge
 Strong understanding of Australian mortgage underwriting guidelines, regulations, and
industry best practices.
 Knowledge of Australian regulatory compliance requirements, such as the NCCP, BFSA,
and responsible lending obligations
 Experience in an Australian mortgage banking or financial services environment
 Excellent analytical and problem-solving skills.

 Strong attention to detail and accuracy.
 Excellent communication and interpersonal skills.
 Proficiency in using quality management tools and software.
 

GRADUATION MANDATORY