NEED - Candidates with international telecom billing experience along with strong communication skills.

Job Summary:

The Account Associate – Billing supports day‑to‑day billing execution within the Quote‑to‑Bill process for enterprise telecom services. This entry‑level role ensures accurate order entry, billing data validation, invoice generation, and customer account hygiene in the billing platforms. The role acts as the first line of defense against billing errors by performing checks, updating customer information, and supporting query resolution.

Key Responsibilities:

Billing Execution & Data Accuracy

• Process customer orders, contract details, and service activations into billing/ERP systems
• Validate billing inputs (rates, discounts, customer details, service IDs) against the signed contract or approved quote.
• Assist in generating periodic customer invoices with accuracy and timeliness.
• Support creation and submission of billing adjustments, debit/credit requests, and one‑time charges.

Operational Support

• Perform routine data quality checks to prevent invoice errors or revenue leakage.
• Track and update billing‑related documents, approvals, and customer correspondence.
• Coordinate with internal teams (Sales, Order Management, Service Delivery) to collect missing data.
• Maintain customer master data consistency across billing and CRM platforms.

Customer Support & Issue Resolution

• Log and track basic billing queries raised by customers or internal stakeholders.
• Provide supporting documents (invoice copies, usage details, account statements).
• Escalate complex disputes or mismatches to the Sr. Analyst / Manager.

Required Skills & Qualifications:

• Bachelor’s degree in Commerce, Finance, Business Administration, or similar.
• Strong numerical and analytical skills with attention to detail.
• Basic understanding of invoicing, accounting principles, or telecom services.
• Proficiency in Excel; familiarity with ERP/CRM tools is a plus.
• Good communication and documentation skills.