Role Summary

The Customer Ordering & Booking plays a critical role in managing moderate‑to‑complex customer orders, ensuring accuracy, compliance, and complete readiness for downstream delivery and billing. This role acts as a focal point for internal stakeholders to resolve order‑related exceptions and supports continuous improvements in the order creation process.

Key Responsibilities

✅ Order Validation & Booking

• Perform detailed due‑diligence on customer orders for accuracy, feasibility, and commercial correctness
• Validate product configurations, pricing references, service IDs, customer addresses, and contract details
• Book orders into core systems (SRT/SAP/Salesforce) ensuring readiness for delivery teams

✅ Customer Documentation & Governance

• Conduct compliance checks on legal documents, MSAs, SOWs, and commercial approvals
• Verify approvals for special pricing, exceptions, or waivers
• Enforce internal governance and Q2B standards

✅ Exception Management & Issue Resolution

• Resolve order discrepancies, incomplete information, and mismatched data
• Coordinate with Sales, Finance, Delivery, Supply‑Chain, and Billing to clarify open items
• Act as the escalation point for entry‑level analysts

✅ Reporting & Process Optimization

• Maintain accurate order trackers, SLA dashboards, and daily operational reports
• Provide insights on aging orders, rejected orders, and recurring defects
• Support process improvement initiatives to reduce order fallout, rework, and cycle time

Required Qualifications

• 3 + years of experience in telecom order management or similar operations
• Strong knowledge of order systems (SRT, QTB, Salesforce, SAP)
• Ability to analyze commercial documents and ensure governance adherence
• Strong communication, stakeholder coordination, and troubleshooting ability