This leader of Training will be responsible for the following 

and will report into the Head of Capability Development for Healthcare Oversee all Training needs within  Healthcare Payer Training Operations.

 Build predictable insight models that lets the business stay ahead of curve.

 Meet KRA’s as agreed and any that may get added due to business needs.

 Responsible for developing and maintaining a training and development strategy for the Business.

 Collaborate with teams across geos and verticals to share best practices and drive continuous improvement.

 To oversee and ensure delivery of key training and development projects Provide strategic and tactical inputs to RFPs from a learning standpoint.

 Lead the Training function for migration of new businesses from the Client site to desired work location. 

Execute projects on improving speed to competence. 

Work closely with the Client to understand their product/service and then design/customize the training content to ensure efficient knowledge transfer as may be required. 

Create and deploy frameworks for instructional design and training evaluation 

Work closely with Training Managers in the design and delivery of learning frameworks, practices and solutions during the development of the training program. 

Propose learning methodologies to best suit target audience. 

Plan for resources (People and Infrastructure) in a timely manner to avoid delays and likely impact on business deliverables. 

Manage budget for training tools and resources 

Design and execute strong governance plans to communicate with the internal Customers, Stakeholders and Clients to gain information, feedback and approval. 

Co-ordinate with other centres to share best practices, continuous improvement of content, delivery and ensure adherence to best practices identified in FSL training and on-job training. 

Participate in key forums either at client site or any other site and be an ambassador of Firstsource on the whole for the program Recommend solutions to complex problems.