Role and Key Responsibilities : 

• Build and sustain professional and communication skills for advisors in NHT 

• Undergo the TTT certification and thereafter deliver NH Training to NHT batches 

• Identify Learning needs of agents/ any other learners/ business as a learning consultant 

• Design training curriculum using the principles of Instructional Design 

• Work closely with the FS V&A team to use materials (e.g. recorded calls) from floor in training and to customize training according to the Project/process. 

• Observe and evaluate trainee performance during real time training sessions 

• Track and maintain trainee attendance and trainee certification records for audit purposes. 

• Initiate and participate in the projects of the team and the department 

• Conducting refresher or stratified training batches on NHT modules 

• Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational) 

• Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion 

• When not involved in batches, be willing to support National Command Center with the language assessments for hiring 

• Maintain key MIS related to all the above activities • Excellent communication skills (>=6.5 on CAT) -This is essential for the candidates to move to the next level of interviews 

• Good facilitation skills 16. Proficient with MS Office 

• No leave in the pipeline for the next 60 days 

• Master Trainer - preferred Key Skills and knowledge: 

• Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills 

• High levels of spoken and written communication 

• Interpersonal and team management skills are a must

 • Ability to interact with different levels in the organization 

• Previous V&A and Soft skills training experience desirable

 • Basic knowledge of Instructional design desirable 

• Exposure to Quality shall be preferred 

• Expertise in Excel & power point 

• Knowledge of basic banking terminology. 

• CAT score must be >=6.5 

Educational qualification: Under-graduate can also apply.