Role and Key responsibilities: 

• Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool 

• Maintain Data and MIS as per the training BPMS and other requirements 

• Support intra & inter function collaboration 

• Proactively implement best practices and add value across locations 

• Attend the TTT for client requirements • Interface with customers as per requirement 

• Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement 

• Conduct Need analysis and share feedback with the stakeholders 

• Provide Feedback to the New Hires on Soft Skills and basic grammar • Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team 

• Analyze and report findings for Process Training batches • Meet the training requirements of the BU basis TNA • Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams 

• Track and report improvement 

• Key skills and knowledge: 

• Must have CAT Score of 5.0 or higher 

• Excellent communication skills (English & Hindi). 

• Data Handling , data interpretation and Data Management. 

• Good people management and Interpersonal Skills.

 • Good knowledge of computers and MS Office (Excel, Power point). 

• Good facilitation and presentation skills 

• Analytical / Quantitative skills 

• Planning and Decision making 

• Ability to prioritize 

• Ability to meet deadlines 

• Multi-tasking 

• Strong organizational skills and Presentation skills 

• Ability to work under pressure 

• Ability to drive initiatives to closure 

• Ability to deal with all levels of employees with different accents and dialects 

Qualification : Graduation