What are we looking for?

 • 10-14 years of experience in customer and marketing analytics leadership, with exposure to international clients

• Strong proficiency in SQL, with the ability to write complex queries
• Advanced Excel skills, including formulas, dashboards, and graph creation
• Strong CRM marketing knowledge with the ability to design reporting structures and interpret business requirements effectively
• Experience in Marketing ROI measurement across various channels
• Functional experience across CRM, analytics implementation, campaigns & media, and social media technologies
• Excellent problem-solving skills and keen attention to detail
• Strong communication skills and proven ability to manage client-facing responsibilities
• Ability to connect data insights to strategic business decisions, demonstrating strong business acumen
• Proven experience leading large, globally distributed, and virtual teams
• Ability to work collaboratively in a cross-functional, fast-paced environment with multiple stakeholders
• Working knowledge of Braze or similar CRM engagement platforms
• Intermediate-level skills in Power BI, SQL, R, and Python
• Experience with data visualization tools (Power BI preferred) 
 

Roles and Responsibilities: 

• Translate business requirements into analytical solutions, dashboards, and performance reports
• Create comprehensive Excel-based/Power BI/Looker reports, including advanced formulas, dashboards, and visualizations
• Leverage SQL to extract, manipulate, and analyze data to support CRM and marketing initiatives
• Utilize CRM and marketing platforms (preferably Braze) to support campaign execution and customer lifecycle programs
• Measure and analyze marketing ROI using industry-standard techniques and methodologies
• Provide strategic insights and recommendations based on data, connecting analytics to business decisions
• Collaborate with cross-functional teams—including delivery leads, account management, and operational excellence teams—across a global network
• Manage client-facing communication, ensuring clarity, accuracy, and alignment with business objectives
• Lead virtual teams and work with multiple stakeholders to ensure timely and high-quality delivery of analytics solutions
• Support analytics implementation across CRM, campaigns, media, and social platforms