Responsibilities Financial Management 

     
         Direct annual budgeting and planning process for the organization's annual budget

• Develop and manage annual budget.
• Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting
• Develop long-range forecasts and maintain long-range financial plans.
• Prepare annual audit and be a liaison with all outside vendorPrepare annual audit and be a liaison with all outside vendor

• Organizational Effectiveness
• Manage functions.
• · Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functions
• Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence
• Participate in the development and presentation of proposals for business development
• Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction

• Organizational Leadership
• Contribute to short and long-term organizational planning and strategy as a member of the management team
• Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals
• Manage and drive performance from the Operations Managers, Associate Managers, Team Leaders and Associates in meeting SLAs and KPIs
• Lead multiple programs and LOBs