Experience Required
- Minimum of 7 years of experience in BPO operations.
-At least 1yr experience in Manager operations international voice process designation
- Must have documented managerial experience.
- Experience managing teams of 100+ agents.
Key Responsibilities:
- Oversee and manage the international voice process for assigned teams in Gurugram
- Implement operational strategies to enhance productivity and efficiency.
- Ensure adherence to industry regulations and company policies.
- Support and develop team leaders and supervisors to achieve performance targets.
- Monitor and analyze performance metrics, driving continuous improvement initiatives.
- Collaborate with senior management and clients to ensure alignment and satisfaction.
Qualifications:
- Bachelor’s degree in Business Administration or a related field.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Ability to thrive in a high-pressure, dynamic environment.
Salary
13,50,000 - 14,00,000 INR
Yearly based
Location
Gurgaon, Haryana, India
Gurgaon,Haryana,India
