Role and Key Responsibilities:   

• Manage a team who shall Investigate, monitor, and escalate potential high risk and/or fraudulent activity related to customers' accounts or transactional activity.
• Support team in managing and responding to incoming claims in customer-impacting queues, in compliance with operational and regulatory obligations
• Work closely with Client stakeholders
• Experience in working with disputes and chargebacks into Fraud activities.
• Impart effective coaching, monitoring and guidance to ensure consistent high-performance delivery
• Bring in innovative ideas and process improvement proposals to strengthen the business
• Provide on-going monitoring and resolve escalations/complaints
• Ensure Program adherence to Client & internal InfoSec/compliance guidelines.
• Drive performance and be accountable in delivering SLA/KPI's.
• Conduct regular one on one’s to identify and solve issues/challenges experienced by team members.
• Accountable for absenteeism and attrition.
• Be an active participant in all weekly/Monthly/Quarterly reviews

Desired Skills:

• Strong communication skills, both written and verbal.
• Good knowledge of Fin Crime landscape.
• Demonstrated ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables.
• Demonstrated ability to mentor, coach and provide direction to team members.
• Work well under pressure and follow through on items to completion.
• Willingness to work in Night Shifts.

Educational Qualification: Graduate