Job Description

Role and key responsibilities:   

  • Acts as a process expert for collections, providing guidance, training, and support to ensure operational excellence. 
  • Serve as the go-to expert for collections processes, policies, and compliance requirements. 
  • Support Team Leaders and agents in handling escalated or complex cases. 
  • Conduct refresher training sessions and assist in onboarding new agents. 
  • Monitor KPI trends and recommend process improvements to enhance performance. 
  • Collaborate with Quality and Training teams to maintain high standards of service. 
  • Audit calls and provide feedback to ensure compliance and quality.   
  • Accuracy in process adherence. 
  • Track PTP’s on daily and weekly basis for their span 
  • Reduction in escalations and errors. 
  • Training effectiveness (measured through post-training assessments). 
  • Contribution to improvement in team KPIs (e.g., recovery rate, compliance)     

Key skills and knowledge: 

  • In-depth knowledge of collections processes and compliance. 
  • Strong problem-solving and analytical skills. 
  • Strong negotiation skills  
  • Excellent communication and coaching abilities. 
  • Ability to work collaboratively across teams. 

Educational qualification: Graduation 

Salary

6,50,000 - 7,00,000 INR

Yearly based

Location

Bengaluru, Karnataka, India

Job Overview
Job Posted:
16 hours ago
Job Expire:
1w 6d
Job Type
Full Time
Job Role
Senior Executive
Education
Bachelor Degree
Experience
3 to 7 Years
Total Vacancies
2

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Location

Bengaluru, Karnataka, India