Job Description
Job Description in the format (Educational qualifications, Essential skills + Responsibilities) :
Essential skills: Customer Service
- Basic Technical Knowledge
- Sales experience mandatory
- B2B experience mandatory.
- Retention/Saves Experience would be an advantage.
- Complaints Management would be an advantage.
Responsibilities: Manage a Team of 13-15 agents
- Meet key metrics of NPS, FCR, Transfers
- Meet Sales target in volume and conversion rate.
- Retention of customers
- Retain the agents with a retention of 96%.
- Maintain shrinkage of absenteeism and in office shrinkage
- Meet daily coaching requirements.
Educational qualifications: Graduate in any stream
Salary
7,00,000 - 7,50,000 INR
Yearly based
Location
Mumbai, Maharashtra, India
Job Overview
Location
Mumbai,Maharashtra,India
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