Role and key responsibilities:
We are seeking a Team Leader to lead a team of customer service representatives.
Manage team performance and metrics
Provide coaching and guidance to team members
Ensure customer satisfaction and resolve escalations
Collaborate with internal teams to improve products and services
Develop and implement team strategies and initiatives
Key skills and knowledge:
Minimum 12 months of semi-technical customer service experience with chat and email
support (Application support/ISP support/ Device support & Device
Management/Peripheral support/Product Support/ICT trainer or coach)
Excellent written and verbal communication skills (B2/C1 CEFR Standard at minimum)
Ability to prioritize and manage tasks within a fast-paced environment
Typing speed of 55 WPM and accuracy of 95%
Strong leadership and management skills
Educational Qualification :Graduation
Salary
8,00,000 - 8,50,000 INR
Yearly based
Location
, Telangana, India
,Telangana,,India
