Core Responsibilities:

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities may evolve and additional duties may be assigned as needed.

• Define a “Golden Set” of labels by reviewing sample data and applying predefined labels to identify missing and/or unnecessary labels on a project-by-project basis.
• Complete assigned data labeling tasks in line with productivity and quality targets, defined per project.
• Add clear and concise notes where none of the labels apply to the content being reviewed.
• Review and map customer feedback during any gaps in labeling tasks.
• Work on projects that may involve listening to or reading case summaries and making annotations on quality across text and audio formats.

Qualifications, Background & Experience Required:

• Experience as a data labeler; preferred 2 years, open to candidates with a minimum of 6 months of experience.
• Experience in data labeling, ideally supporting similar programs in the relevant language.
• Proficient in FLP - minimum B2 level
• Exceptional reading, comprehension, and communication skills—both verbal and written, with the ability to concisely describe unlabeled content.
• Demonstrated commitment to quality, accuracy, and consistency, strong analytical thinking with an aptitude for root cause analysis.
• Strong organizational and time-management skills; a self-starter who is proactive and action-oriented.
• High-performing individual with a dedication to excellence and eagerness to learn new technologies.
• Bachelor’s degree in any stream – preferred.
• Candidates with prior experience in customer service, data research, or data analysis roles will be an added advantage.

Core Competencies for Labelling Role:

• Product Understanding & Curiosity for Technology: Strong understanding of digital platforms and enthusiasm for learning new technologies.
• Language Proficiency & Communication: strong written and verbal communication skills.
• Quality & Analytical Thinking: High attention to detail with a commitment to accuracy, consistency, and strong analytical/problem-solving skills.
• Organization & Initiative: Effective time management, strong organizational skills, and a proactive, self-driven approach.