Role and Key Responsibilities:

• Design quality and experiential learning programs or content on banking products.
• Impart Need based training to new hires and production agents on training delivery, transaction monitoring, mentoring and evaluating the participants’ progress
• Design robust survey mechanism to gather feedback from all depts i.e. training, quality and operations- on current training programs -to identify learning opportunities and plug them through training content 
• Ensure all training programs comply with regulatory requirements and company policies.
• Responsible for management of Trainers, including performance reviews, coaching/development
• Collaborate with different departments to streamline process/procedures 
• Perform training need analysis on opportunity areas and develop refresher training programs for continuous improvement
• Responsible for sharing trends and reporting dashboards including intelligent analysis on pre / post-performance and project needle movement
• Liaise with clients and other departments to drive key training project to improve performance
• Set monthly /quarterly / annual learning and development objectives for the program
• Gather feedback from trainees and stakeholders to continuously improve training programs and materials.

Key Skills and knowledge:

• Good people management & Excellent communication skills
• Good knowledge of MS Office
• High level of Analytical skills
• Good working knowledge of analytical tools & Excellent Voice Proficiency.
• Analytical and Quantitative skills
• Data Handling / data interpretation
• Good working knowledge of Training systems, tools and technologies.
• Understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage the Training Function effectively
• High level of maturity to handle people including but not limited to client, stake holders, peers etc.
• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet timelines and work under pressure in an unstructured environment
• Detail oriented, Strong organizational and Presentation skills
• Flexible to work in a 24X7 shift environment (night shifts and weekends basis scope)
• Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.

Qualification :- Graduate