What would you do? Lead the email Team including Content Creation & Campaign creation 

Manage Day to Day operations of the Email team 

Meet team SLAs month on month 

Risk and issue management
Maintaining high quality standards for the email content and ensuring the timelines are met 

Adhering to compliance and regulatory requirements 

Communication/support to the onshore team 
Ensure operational metrics are appropriately managed and maintained by the team 

Create and execute project work plans and revise them as appropriate to meet changing needs and requirements of the brand 
Lead Business discussions and manage client expectations on the project and is able to negotiate/align on plans 

Lead Discussion for new requirements 

Constantly drive innovation and improvements in the team to improve quality and productivity. 

Drive best practices within the team
Role requires Digital Marketing Ads & Promotion creation/design
The planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.
 

What are we looking for? 

Excellent Communication Skills 

Bachelor’s degree, willing to work across different shifts 

Minimum 4 years Experience in Campaign Management and email content creation 

Highly organized, detail oriented, and results focused
•Need to have an ability to effectively handle tight deadlines and multiple projects 

Managing client expectations with regards to Governance 

Good at interacting with clients over phone or email 
Strong Team Management, with atleast 4 years experience managing people 

Strong with KPI, SLA and operational metrics 

Working experience with content management. 

Quick learner and ability to highlight risks and issues 

Ability to honor commitments and deadlines on assigned tasks 

Ability to prioritize tasks, complete assignments and Multitask. 

Working experience on JIRA or Workfront would be an advantage 

Flexibility to work across shifts 
 

Roles and Responsibilities: 

•In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts.