Role and Key Responsibilities :

• Deliver communication and soft skills training for new hires and existing employees.
• Design and update training modules; conduct workshops, role-plays, and refreshers.
• Assess communication skills via tests, mock chats, audits, and feedback sessions.
• Identify gaps through TNA, audits, and monitoring; share insights with stakeholders.
• Ensure training meets client and organizational standards; maintain MIS and reports.
• Support recruitment assessments; mentor new trainers; participate in calibrations.
• Drive innovation in training; implement best practices across locations.
• Meet monthly conversion and effectiveness targets, track and report improvements.

Key Skills and knowledge :

• Strong verbal & written communication in English ; CAT score ≥ 5.5.
• Excellent facilitation, presentation, and interpersonal skills.
• Knowledge of instructional design, cultural awareness, and adult learning principles.
• Proficiency in MS Office; data handling and interpretation skills.
• Analytical, planning, and decision-making abilities; ability to prioritize and multitask.
• Organizational skills; ability to work under pressure and meet deadlines.
• Willingness to work in a 24x7 shift environment ; experience in international customer service preferred.
• OD experience and ability to manage diverse accents/dialects are added advantages.

Education Qualification: Graduate