What would you do? 

Act as a subject matter expert for the unit 
Accountable for the delivery of contracted services within the assigned service line. 
Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. 
Manage the deal Budget effectively.
Participate in the establishment and development of the Operations, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client
Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
Initiate, design and implement business process excellence improvements
Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers
Design and implement the procedures and principles for daily operations across the service line leveraging previous HR outsourcing experience to provide a differentiated service to the client 

• Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Company's business.
Provide solutions to complex business problems within the service line.
Establish and maintain key relationships with the client, team leads and client management.
Comply with all Client and Accenture Data Security/ Data Protection and Quality requirements.
Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. 
Acts as the escalation point for problems/issues within the service line. 
Ensure right staffing levels within the service line to deliver business results.
Identify and implement procedural & policy improvements on an ongoing basis to improve the operation of the assigned service line & contribute to the advancement of the clients & Company's business
Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.
Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.
 

What are we looking for? 

Hand-on Knowledge of HRMS (SAP, Workday, Oracle) is required
• Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels 
• Self driven
• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
• Advanced leadership and coaching skills
• Resilient and able to work under pressure 
• Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines 
• Continuous improvement mindset
• Demonstrate high levels of confidentiality 
• Team Work & collaboration
• Excellent Team Management Skills
• Excellent communication & Customer Service skills
• Strong MS Office and Excel skills 
 

Roles and Responsibilities: 

•In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Company
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts  at a client or within Company
• Please note that this role may require you to work in rotational night shifts

KEY WORDS - LEAVE MANAGEMENT