What would you do? 

• Read, understand and analyze client process as per the business rules as a subject matter expert.
• Serve as the primary expert on compensation structures and benefits programs, providing guidance on policy interpretation, regulatory compliance, and best practices
• Audit accurate and timely updates in HR systems and ticketing platforms (e.g., Workday, ServiceNow).
• Lead the resolution of complex employee inquiries and escalations related to compensation adjustments, benefits eligibility, and plan administration.
• Oversee the execution of annual compensation cycles, including merit increases, bonus payouts, and equity grants, ensuring accuracy and fairness
• Act as a key contributor in system enhancements, policy updates, and process automation initiatives related to HRIS and benefits platforms.
• Develop and deliver training, documentation, and knowledge resources to HR teams and stakeholders on compensation and benefits topics.
• Master the given process and help the team members to overcome process related queries
• Escalate issues and seek advice when faced with complex issues/problems.
• Pay close attention to quality of written and verbal English skills within Team.
• Creates a logical plan, realistic estimates and schedule for an activity or project segment.
• Ensure LWI’s are followed and updated regularly and train the team members on process updates.
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. 
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 
• Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
• Participates in various internal or client initiatives related to Process.
• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.
• Plan proper allocation of work.
• Support Team lead / Manager with Daily stats / reporting and MOS.
• Enrich team members with a clear sense of direction and understanding of each other’s responsibilities.
• To be available on the floor through the day to resolve process related issues.
• Participate in Team building activities
 

What are we looking for? 

Hand-on Knowledge of HRMS (SAP, Workday, Oracle) is required
•• At least 4 years of HR Experience and overall 6+ years of experience
• Leave of Absence experience is a plus 
• Benefits and/or Compensation experience required 
• Workday experience required
• HR Domain certification would be a plus 
• Strong MS Office and Excel skills 

Knowledge/Skills Requirements:
• Good organizational & prioritisation skills.
• Analytical and problem solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Attention to detail.
• Focus on high data accuracy.
• Quality driven – in communications and all system transactions.
• Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
• Good written and verbal skills 
 

Roles and Responsibilities: 

•In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers  before updating supervisors
• In this role you may have limited exposure with clients or management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational night shifts

KEY WORDS - Total rewrads, reward and recognition, compensation survey