Job Description
Role and key responsibilities:
- Monitor Service levels & associated metrics.
- Preparation of Daily / Weekly / Monthly reports.
- Root cause analysis of SLA deviations, action plan development and resolution.
- Attend centralized and / or site management meetings as per requirement.
- Cater to real time ad-hoc requests as per requirement.
- Key daily exception requests and update schedules.
- Optimize breaks the day of or day before the actual schedule.
- Schedule Ad-Hoc intra-day training requests and update schedules.
- Monitoring real-time queues & schedule attendance and adherence.
- The central point of contact for all schedule exceptions & time off requests.
- Crosstrain with Scheduling Analyst.
Key Skills and knowledge:
- IEX or Any Scheduling Tool
- Advance Excel
- Fluency in English
Educational qualification: Graduation
Salary
5,50,000 - 5,80,000 INR
Yearly based
Location
Mumbai, Maharashtra, India
Job Overview
Location
Mumbai,Maharashtra,India
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