Role and Key Responsibilities:

· The Point of Contact for forecasting and budget planning

· Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis

· Refines forecasting scenarios and generates final forecast

· Refines and capture data to be used as an input to the models

· Designs and develops forecasting scenarios

· Generate short term forecasts, incorporating business impacts

· Revise forecast based upon feedback

· Maintain process documentation and tweak as per requirement.

Key skills & knowledge:

· Highly skilled in Mathematical and Statistical modelling (R-studio, python)

· Experience in developing machine learning models like classification, linear/logistic regression.

· Hands on experience of forecasting for large and complex attributes

· Analytical and good understanding of contact centre metrics

· Strong business acumen

· Should be a good communicator and a collaborator

· Strong Communicator and decision maker

· Core forecasting experience 0.6-2 years in a BPO/Contact center environment.

Educational Qualification: Graduate or Postgraduate