JOB Description :

Primarily responsible for activities that follow the Order to Cash i.e Order management with proficiency in both English & Spanish. 

The duties include manage & process customer orders in a timely & accurate manner (calls, emails, portals. Ensure documentation, monitoring, & traceability of customer orders are received. 

In this role, you are required to own a portfolio of customers, analyse, & process their orders end to end till fulfillment & resolve concerns, if any, by liasioning with supporting teams. 

You will be working on high $ value orders/clients for low shelf-life products & life saving drugs, therefore, customer centricity, accuracy, & agility in processing & performing assigned tasks would be critical.
Your day-to-day interaction is with end customers (both B2B & B2C), , client stake holder’s teams across O2C areas & Supply Chain Management via calls, emails, MS Teams chat - hence- you are expected to be proficient in customer & stakeholder mgmt. 

You will be given moderate level instructions on daily work tasks & detailed instructions on new assignments. 

You will be an individual contributor as a part of a team, with a focused scope of work. 

You will need to be well versed with SAP & MS Office(esp MS Excel & Outlook) for day-to-day business & use it while discussing with stakeholders. 

You will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/clients. Creation of Credit Notes based on the standard procedures & processes.
Provide information/resolution regarding commercial/non-commercial cases. 

Escalates non-routine issues according to the escalation matrix to Team Lead for problem resolution. 

Identifies & recommends opportunities to enhance/streamline business processes. 

Ensures all work is performed in accordance with targets. Results are communicated to the client representative & customer in a timely & effective way. 

Ensure daily completion of work & shares best practices with peers. 

Provide archiving & records retention in accordance with policies & practices. Provide internal & external audit support as requested. 

Excellent written & verbal communication in both English & Spanish.
 

What are we looking for? 

•Order Management
•Sales Order Processing
•Billing Processing
•Invoice Processing
•Adaptable and flexible
•Ability to perform under pressure
•Problem-solving skills
•Detail orientation
•Strong analytical skills
•Microsoft Excel, SAP
•Good to have Educational Qualification - B.Com 
 

Roles and Responsibilities: 

•In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers 
• You are likely to have some interaction with clients 
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Require you to work in rotational shifts including nights. Both sides cab facility exists.