Role and Key Responsibilities:

• Responsible to lead, mentor, and manage responsible lending team, Underwriters, provide guidance and support to achieve individual and team goal
• Conduct regular performance evaluation and provide constructive feedback to the team members
• Review and approve responsible lending or underwriting decisions made by the team-members, ensuring accuracy and compliance with policies and regulatory requirements.
• Handle complex responsible lending or underwriting cases and make decisions on high value or high-risk applications.
• Monitor and manage teams workflow ensuring timely completion of applications processing or auditing
• Establish and maintain quality assurance standards for the processes.
• Conduct regular audits and reviews of responsible lending or underwriting files to ensure compliance and identify areas of improvement 
• Identity the areas of process improvement and implement best practices to enhance efficiency and accuracy in the process.
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Collaborate with other departments to streamline the process and improve overall operational effectiveness
• Address any discrepancies or issues promptly and implement corrective actions as needed.
• Build and maintain strong relationships with internal and external stakeholders – clients
• Prepare and present regular reports on team performance, underwriting metrics, and KPI’s to all stakeholders
• Analyze data to identify trends, risks and opportunities for improvement.
• Develop and implement action plans based on insights
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Key skills and knowledge:

• Manage the employment status of Underwriting or Responsible Lending teams and participate in the transfer, promotions or regularization of the associates, which is necessary before any such employee-movement is made
• Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
• Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of the associates
• Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
• Support and manage the program together with other Team Leaders and Managers  
• Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Manage team members on their performance on a regular basis, and write and deliver performance appraisal. 
• The Team Leader’s role is a managerial level position, a position reposed with trust and confidence. 
• Two to four years of relevant experience in Banking, Finance or related field and with a minimum of 12 months in a leadership role.
• Strong knowledge of Mortgage Underwriting or responsible lending principles, policies and regulations.
• Proven track record of effectively leading and developing a team.
• Excellent analytical, problem solving, and decision-making skills.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Ability to work under pressure and meet tight deadlines.
• Strong communication skills, both written and verbal.
• Ability to mentor, coach and provide direction to a team of employees.
• High attention to detail and strong organizational skills.
• Willingness to work a flexible schedule.

Qualification: Associate's degree in related field