Role and Key Responsibilities:

• Design quality and experiential learning programs or content on credit assessment & Underwriting skills involving eLearning modules, live lab practice and handholding sessions
• Impart Need based training to new hires and production agents on Underwriting, credit assessment, training delivery, transaction monitoring, mentoring and evaluating the participants’ progress
• Design robust survey mechanism to gather feedback from all depts i.e. training, quality and operations- on current training programs -to identify learning opportunities and plug them through training content
• Ensure all training programs comply with regulatory requirements and company policies.
• Responsible for management of Trainers, including performance reviews, coaching/development
• Collaborate with different departments to streamline process/procedures
• Perform training need analysis on opportunity areas and develop refresher training programs for continuous improvement
• Responsible for sharing trends and reporting dashboards including intelligent analysis on pre / post-performance and project needle movement
• Liaise with clients and other departments to drive key training project to improve performance
• Set monthly /quarterly / annual learning and development objectives for the program
• Gather feedback from trainees and stakeholders to continuously improve training programs and materials.

Key Skills and knowledge:

• Strong knowledge of responsible lending, underwriting, Insurance/Mortgage credit risk assessment
• Sound Knowledge of Underwriting, Credit Assessment, Mortgage, Banking
• Graduate /Post Graduate degree with minimum of 3+ years of experience in Mortgage with a focus on Underwriting, Credit Assessment and Voice operations.
• Good people management & Excellent communication skills
• Good knowledge of MS Office
• High level of Analytical skills
• Good working knowledge of analytical tools & Voice Proficiency of SVAR level B 60 or above
• Analytical  and  Quantitative skills
• Data Handling / data interpretation
• Good working knowledge of Training systems, tools and technologies.
• Understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage the Training Function effectively
• High level of maturity to handle people including but not limited to client, stake holders, peers etc.
• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet time-lines and work under pressure in an unstructured environment
• Detail oriented, Strong organizational and Presentation skills
• Flexible to work in a 24X7 shift environment (night shifts and weekends basis scope)
• Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.

Qualification :- Graduate