JOB RESPONSIBILITY

. Order to Cash processes from Billing to cash application
• Strong experience in Design thinking and customer Journey mapping tools and frameworks. Should have run programs on data mining and persona mapping to arrive at an end-to-end problem-solving plan
• Ability to identify automation/improvement opportunities and create automation/transformation roadmap
• Well versed with Industry proven technologies & leading tools, automation, AI, and Analytics plus have a proven track record of implementing digital solutions
• Understanding of BPaaS, New Age disruptive technologies (Gen AI, Agentic AI) and build applicability in business processes
• Working knowledge of automation platforms (UiPath, Power Automate), analytics tools (Power BI, Alteryx), GenAI apps
• Strong consulting mindset on challenging the current norm and use of ever-changing technology solutions
• Should have delivered large scale end-end Process Transformation projects for global clients
• Hold conversations with senior client stakeholders – Controllers, Global Process Owners etc lead overall solution and manage ambiguous client situations
• Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project
• Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes
• People management skills 
 

Roles and Responsibilities: • In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally, interacts with peers and/or management levels at a client and/or within Company
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Company

Education -

Any Graduation, Master of Business Administration