Roles & Responsibilities:
• Manage the client’s Network and Security devices remotely.
• Troubleshooting Routing, Switching & Security issues.
• Adapt/Suggest any Network design changes as and when needed.
• Responding to emergency situations and performing effective troubleshooting during production outages. Lead and manage the incident calls. Escalate the issues to OEMs/Vendors.
• Troubleshoot all networking problems to ensure minimum downtime & maximum availability.
• Perform Change Management and Incident management as per the process.
• Documentation for all the technologies used for customers setup.
• Ability to create accurate network diagrams and documentation for designing and planning network communication systems.
• Ready to work in 24*7 Shifts and able to manage the shift independently.
• Work independently with minimum or no supervision
• Lead and mentor L1 team members

Experience and Skill must require (Essential):
• 4 to 7 years of prior relevant experience in switching, routing, and firewall
• Knowledge and experience installing and supporting Palo Alto Security Appliances (minimum 3 years).
• Palo Alto Networks certification preferred – PCNSA or PCNSE.
• Palo Alto expertise in design, configuration, migrations, tuning and customisation of features.
• Thorough knowledge of Panorama, WildFire, Global Protect VPN.
• Fortinet Firewall Experience is desired.
• Considerable knowledge and experience in setting up Cisco network components, specifically Layer 2 and Layer 3 switches, Nexus 9K Series Switches, Cisco Routers, WLC and Cisco ISE.
• CCNP Certified (Minimum Routing and Switching) certified (or higher).
• Knowledge of BGP, OSPF, EIGRP, STP, TRUNKS, VLANs, Port-Channel, Static routing, HSRP, VRRP, MST
• Networking topologies and protocols. Examples being MPLS, VRF, SIP, Traffic Shaping/ QoS, VPN
• Considerable knowledge and experience in Site-To-Site VPN and RA VPN technology, VSS and VPC
• Familiarity with Data Centre environment and hosted deployments/cloud