Role and Key Responsibilities:   

• Draft and send personalized developer communications — not canned responses — reflecting each developer's compliance history, app type, and ecosystem context. 
• Ensure pre-defined quality key performance indicators (KPIs) and SLA are met. 
• Review output and quality of AI agent Tier 1 work (sending reminders, answering low complexity questions, providing education) and focus SME attention on Tier 2 work (human touch support for developers, debugging, and troubleshooting of more complex issues). 
• Monitor the full assessment lifecycle for assigned BoB accounts: proactively identify upcoming deadlines, ensure developers are notified and prepared, and provide cyclical support through to resolution. 
• Interpret reviewer feedback and provide clear, actionable guidance to developers; escalate unclear or inconsistent feedback and follow through to resolution. 
• Maintain accurate compliance records in the Outreach Tracker and other designated tools, monitoring outreach dates, submission status, RFI and violation details, and key partner contacts. 
• Guide developers in navigating developer-facing tools, dashboards, and devkits, including helping them locate privacy requirements, understand submission workflows, request extensions, and report bugs on their behalf.
• Conduct 1:1 Zoom calls with developers at the discretion of the overseeing FTE, covering program introductions, check-ins during active assessment cycles, and guidance on complex compliance situations. 
• Escalate cases that exceed scope with a clear summary of the issue, steps taken, and relevant developer context. AI Readiness Candidates should be comfortable with, and preferably have experience with: 
• Use AI assistants and internal tools to ◦ (i) prioritize, investigate, and debug issues efficiently, escalate to specialists, when necessary, ◦ (ii) monitor and improve daily efficiency and drafting quality (including basic debugging), and ◦ (iii) flag workflow gaps and contribute feedback to support ongoing AI/automation improvements. 
• Participate in quality review cycles and retrospectives; flag missing or unclear SOPs and engage constructively with performance feedback and coaching. 
• Efficient with cognitive load balancing and alternating between manual (human) work and managing one or more AI workstreams/agents, while prioritizing the developer’s success.

Key skills & knowledge:

• 2–4 years of experience in privacy/compliance, developer support, or customer support
• Working knowledge of privacy review frameworks (e.g., data use policies, data protection agreements, privacy assessments)
• Exceptional written English; ability to draft clear, accurate, and empathetic developer communications
• High degree of accuracy in tracking, documentation, and policy interpretation
• Ability to navigate complex internal tools and dashboards; comfort using AI assistants daily
• Ability to independently assess case complexity and determine the appropriate escalation path
• Ability to work cross-functionally with internal stakeholders
• Experience with AI tools

 Preferred skills:

• CIPP (Certified Information Privacy Professional), CIPM (Certified Information Privacy Manager), or OneTrust Privacy certification; or willingness to obtain within 6 months after starting Background in (para)legal work or legal operations
• Experience with developer-facing or partner-facing communications in a tech environment
• Familiarity with CRM platforms (e.g., Salesforce) and productivity tools (e.g., Google Drive, Google Chat)