Roles & Responsibilities:

• Manage the client’s Network and Security devices
• Troubleshooting Routing, Switching & Security issues and providing solutions 
• Adapt/Suggest any Network design changes as and when needed
• Documentation for all the technologies used for customers setup
• Responding to emergency situations and performing effective troubleshooting during production outages. Lead and manage the incident calls    
• Troubleshoot all networking problems to ensure minimum downtime & maximum availability.
• Providing technical support for installation activities and routine troubleshooting of Network Infrastructure.
• Perform Change Management and Incident management as per the process.
• Ready to work in 24*7 Shifts

Experience and Skill must require (Essential):

• Knowledge and experience installing and supporting Palo Alto Security Appliances (minimum three years)
• Palo Alto Networks certification preferred – PCNSA or PCNSE
• A high level of Palo Alto expertise in design, configuration, migrations, tuning and customisation of features
• Thorough knowledge of Panorama, WildFire, Global Protect VPN 
• Considerable knowledge and experience in setting up Cisco network components, specifically Cisco ASA firewall, Layer 2 and Layer 3 switches, Nexus 9K Series Switches, Cisco Routers, WLC and Cisco ISE.
• Knowledge or experience with Cisco Nexus 9K and Cisco ACI is preferred
• CCNP Certified (Minimum Routing and Switching) certified (or higher)
• Data knowledge 
  • Knowledge of protocols BGP, OSPF, EIGRP, STP, TRUNKS, VLANs, Port-Channel, Static routing, HSRP, VRRP, MST
  • Networking topologies and protocols. Examples being MPLS, VRF, SIP, Traffic Shaping/ QoS, VPN
  • Palo Alto Command line
  • Cisco command line
• Considerable knowledge and experience in Site-To-Site VPN and RA VPN technology, VSS and VPC technology
• Considerable knowledge and experience in NetFlow Analyzer, Cisco Security Manager, Citrix Netscalar Load Balancer, LANCOPE, Allot Packet Shaper.
• 4 to 8 years of experience in switching, routing, and firewall. 
• Familiarity with Data Centre environment and hosted deployments/cloud
• Experience of supporting clients remotely and face to face
• Experience with Wireshark or other protocol analyser
• Excellent communication skills –both written and verbal
• Must be flexible to work outside of business hours as per business requirements.
• Needs to be able to remain calm under pressure and ensure a logical thought process is maintained.
• Should have the ability to investigate complex WAN and Datacenter LAN issues in a multiproduct environment, Ability to handle complex network issues independently.
• Should have exposure to ITIL practices
• Strong vendor management skills needed
• Should have passion towards new trends in technology

Network Products Experience:

• Cisco Routers- 8300, 4400, 4300, ASR1K
• Cisco Switches – 9500, 9400, 9300, 4500, 3800, 2900, Nexus 9K Series.
• Cisco ACI Fabric Network, Cisco ISE
• Cisco WLC 9800, Access Points 9120, 3802, 2802
• Palo Alto Firewalls – PA-3200, PA-4100, PA-400
• ASA Firewall 5500 series
• Fortinet Firewalls
• NMS - Solarwinds, Kiwi Syslog and Netflow Analyze
• CCNP Certified (Minimum Routing and Switching) certified (or higher)
• Data knowledge 
  • Knowledge of protocols BGP, OSPF, EIGRP, STP, TRUNKS, VLANs, Port-Channel, Static routing, HSRP, VRRP, MST
  • Networking topologies and protocols. Examples being MPLS, VRF, SIP, Traffic Shaping/ QoS, VPN
  • Palo Alto Command line
  • Cisco command line
• Considerable knowledge and experience in Site-To-Site VPN and RA VPN technology, VSS and VPC technology
• Considerable knowledge and experience in NetFlow Analyzer, Cisco Security Manager, Citrix Netscalar Load Balancer, LANCOPE, Allot Packet Shaper.
• 5 to 8 years of experience in switching, routing, and firewall. 
• Familiarity with Data Centre environment and hosted deployments/cloud
• Experience of supporting clients remotely and face to face