What would you do? 

Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA.
 

What are we looking for? 

•Preferred 1 to 2 years of overall experience, with preference in Telecom program management/ IT Service Assurance
•Degree in Telecom Engineering, or any graduate with telecom/IT Infrastructure project management and service assurance knowledge.
• Strong TCP/IP, routing, switching fundamentals
• Troubleshooting MPLS, DIA, Voice, Wireless services
• NMS tools (Netcool, SolarWinds, Nagios, etc.) – these are platforms to monitor, detect & analyse in real time
• Ticketing tools (ServiceNow / Remedy)
• Structured RCA methodology
• Excellent overall and written communication skills
•Performance Management Skills: • Average Time to Restore
• SLA compliance
• Repeat incident rate
• Quality of RCA

• Packet analysis (Wireshark – conceptual or hands-on)
• CLI exposure (routers, firewalls)
• Automation & scripting awareness
• Customer communication experience 
Roles and Responsibilities: • Perform L2/L3 troubleshooting for service incidents
• Analyse alarms, logs, and performance metrics
• Identify root cause (network, config, hardware, vendor)
• Restore services within SLA
• Create RCAs and preventive recommendations
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•Collaborate with OTA to fix design/config gaps
• Support major incident management (MIM)

Any Graduation