Job Summary:

Candidate should have proven track record in leading ServiceNow development projects, designing and implementing complex solutions, and mentoring team members. This role requires a deep understanding of the ServiceNow platform, strong technical abilities, and excellent communication skills.

Responsibilities:

• Develop custom applications, workflows, and integrations using ServiceNow development framework.
• Creating custom forms, lists, and reports.
• Integrating ServiceNow with other systems and applications using web services and APIs
• Responsible for integration with multiple LDAP, SSO, SCCM, and other Infrastructure tools
• Designing and implementing custom workflows to automate IT service management processes
• Developing custom scripts to perform specific tasks or calculations
• Writing and maintaining client scripts to enhance the user interface and improve the user experience
• Advises on options, risk and impacts on business processes and technical architecture
• Communicates technical problems and solutions to both technical and non-technical audiences
• Design, Develop and Implement solutions for Incident, Problem, Change, Service Catalog, Request, Asset, CMDB, GRC and Knowledge
• Manage implementation and execution of ServiceNow Discovery, Service Watch, Orchestration, Performance Analytics
• Responsible for implementation of ServiceNow Data Model
• Excellent Knowledge of web-based development languages; specifically, JavaScript, Ajax, HTML, CSS and ServiceNow API's, Web Services

Basic Qualifications and Skills Required:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• With an overall of 5+ years of experience in IT Development, a minimum of 3 to 4 years’ experience in ServiceNow is required.
• Expertise in CSM ServiceNow Portal and custom application development
• Good exposer on ServiceNow platform, having good knowledge on ServiceNow components like client scripts, business rules, ACL, Script includes, UI pages, Ui actions, work flows, flow designer
• Experience with ServiceNow integration platforms (Integration Hub, Flow Designer).
• Experience with ServiceNow ITOM modules (Discovery, Orchestration, and Event Management).
• Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Catalogue, Knowledge)
• Experience in other ITSM systems, such as BMC Remedy
• Should have experience on Virtual agent & Agent workspace, Virtual Designer
• Strong hands-on experience with ServiceNow development tools and technologies (e.g., JavaScript, Angular, Jelly scripting, HTML, CSS, REST/SOAP).
• Experience with Agile development methodologies.
• Expertise in development activities in ServiceNow implementation in scope/out of scope (OOB).
• Having experience with scripting in ServiceNow (server side, client side, UI policy, data policy scripting)
• Having experience in service catalogue, workflow, flow designer customization.

Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITSM, HAM, ITAM certification
• ITIL V3 Foundation Certified