1. Renewals Management:

• Develop and execute strategies to maximize renewal rates and minimize churn.
• Collaborate with customer success and account management teams to identify at-risk accounts and create action plans.
• Monitor and report on renewal pipeline and forecast to ensure accurate visibility of performance.
• Analyze renewal trends and provide actionable insights for process improvements.

2. Inside Sales Leadership:

• Drive inside sales team performance, ensuring achievement of revenue and customer acquisition goals.
• Implement sales strategies to identify cross-sell and upsell opportunities within existing accounts.
• Ensure the team is trained and equipped to position solutions effectively, emphasizing customer value and ROI.
• Build and manage an efficient lead qualification process to drive conversion rates.

3. Team Management and Development:

• Recruit, onboard, and coach a high-performing renewals and inside sales team.
• Set clear performance goals and provide regular feedback to drive accountability and growth.
• Foster a culture of collaboration, motivation, and continuous learning.
• Conduct regular team meetings to review performance metrics, share best practices, and align on strategic objectives.
• Drive High Performance Sales reviews with reps.

4. Cross-Functional Collaboration:

• Partner with marketing to create campaigns that support renewals and inside sales efforts.
• Work with product and operations teams to address customer feedback and improve product adoption.
• Collaborate with leadership to align team efforts with overall business objectives and priorities.
• Prepare and present periodic management reviews  with client.

5. Reporting and Analytics:

• Monitor and analyze key metrics, including renewal rates, churn rates, sales performance, and pipeline health.
• Provide regular updates to senior leadership, highlighting successes, challenges, and opportunities for growth.

Key skills & knowledge:

• Proven experience in renewals, inside sales, or account management, preferably in a SaaS or technology-driven environment.
• Familiar with Channel Model, working with Resellers and Distributors.
• Strong leadership and team management skills, with a track record of developing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Data-driven mindset with experience in using CRM and analytics tools (e.g., Salesforce, Tableau).
• Strategic thinker with the ability to execute tactical plans effectively.
• A customer-centric approach and a commitment to delivering exceptional value.
• Experience in subscription-based or recurring revenue models.
• Knowledge of sales methodologies like MEDDIC, Challenger, or SPIN Selling.
• Familiarity with renewal negotiation strategies and objection handling.

Educational Qualification: Graduation